How will your Customers be notified when a check is returned?
The Check Chase Online system will send an email notice the same day you upload new returns to the system. The new returns, as well as previous returns, will always be available for your customers to review via our 24/7 online reporting system.  

What happens to checks that are not collected electronically or are not eligible for electronic collection?
Check Assist (or a Check Assist affiliate) will provide free traditional check collection services on these items. Or if your customers prefer, the system can forward them to a collection agency of their choice.

Hey! Special handling required...
The Check Chase Online system allows your customers to resolve or exclude any special customers prior to the electronic collection taking place.

• Do they need to accept payments at the store? No problem. Go online, find the check in question, and mark it paid.

• Has a relative or employee bounced a check? Simply tell the software to always exclude them from the collection process.

• Do they need to manually set a specific represent date to accommodate the needs of a special customer? Also not a problem... log on, locate the check in question, and select the appropriate date from the drop down calendar. The check in question will now be electronically re-deposited on that date.

What does it cost to use Check Chase Online?
The Check Chase Online is offered to your bank as a free service. There will never be any charges, regardless of how often your customers use the system. After the face value of a check has been collected, Check Chase Online will debit from the consumers account an NSF collection fee as set by the State where the check was received. A percentage of this fee is kept by Check Assist to fund the operational overhead of the service and the balance becomes profit to the bank.

Click here for a list of fees by state.